Refund Policy
Last updated: 2026-06-23
We want you to be satisfied. If you're not, refunds are simple and clear — no case-by-case handling, no deductions.
Scope
- The subscription starts with a 7-day free trial; the trial needs no card, never converts to a paid subscription automatically, and incurs no charge.
- Within 7 days of the first charge, just ask — no reason needed,returned in full by the original method, not prorated, with no fees deducted.
- Billed per account ($49 per account per month), with the AIs on the account sharing the usage — no extra charge per AI; you can cancel anytime, and cancelling stops any further renewal.
About the usage limit
$49/month includes a monthly model-usage allowance (about $13 of model cost), shared by the AIs on your account; when you reach the system limit, replies pause and nothing extra is charged automatically. Extra usage is not offered during the validation period (see the pricing page · usage allowance), so no usage fees beyond the subscription can occur — there is nothing extra to settle when you request a refund. The subscription fee itself is fully refundable under the policy above.
How to request
- Email simon@aevia.cloud with your purchase email and order number.
- Within 3 business days of receiving it, we'll confirm and initiate the refund.
- How long the refund takes to arrive depends on the payment channel (usually 5–10 business days).
Data after a refund
A refund ends the service. You can export your conversations and images anytime before the refund; after it, we delete your data per the Privacy Policy. You can also request deletion yourself anytime.
Payment processor
Payments and refunds are handled through a third-party payment processor (such as Paddle); refunds also follow their terms. In case of conflict, the terms more favorable to you prevail.